Returns, Replacements & Refunds Policy

At Inspireaull, we craft every product with precision and care. In rare cases where an issue arises, we’re here to help. Please review the following guidelines to ensure a smooth resolution process.

 

 

1. Reporting Damaged, Misprinted, or Defective Items

· Claims for misprinted, damaged, or defective products must be submitted within 3 days of delivery.

· To qualify for a replacement or refund, please include:

o An unboxing video showing the issue clearly.

o Photos of the defective item and original packaging.

o Order ID and delivery details.

· Claims after 3 days may incur reprinting charges.

2. Exchanges or Returns (Non-Defective Items)

Products cannot be returned or exchanged for reasons such as wrong size, color preference, or design change. Such requests will be treated as a new order at your expense.

3. Items Lost in Transit

If your order is lost in transit, a refund or replacement will be issued once the courier confirms the loss. Please allow up to 15 business days for processing.

4. Unboxing Video Requirement

· An unboxing video is mandatory to verify courier or manufacturing issues.

· The video must start before opening the package and show the full unwrapping process.

· If no unboxing video is provided, refunds or replacements cannot be approved.

5. Color Accuracy in Printing

We use Direct-to-Garment (DTG) CMYK printing. Minor color variations may occur due to:

· Differences in screen calibration or display brightness.

· Fabric texture or dye absorption.

· Normal variations in print runs.

Exact color matching is not guaranteed. For critical color needs, order a test swatch before placing bulk or custom orders.

6. Size Verification

· If there is a size concern, please send:

o Clear images of the garment laid flat.

o Measurements for chest width, length, and sleeves.

· We will verify with our production team before proceeding.

7. Package Damage During Delivery

· Inspect your package before accepting delivery.

· If damaged, note “Package damaged on delivery” in the courier’s system or receipt before signing.

· Capture photos of the damaged outer packaging for reference.

8. Handling & Unpacking

Open your package carefully. If the item is damaged due to cutting with sharp tools, replacements cannot be offered unless supported by a valid unboxing video.

9. Non-Returnable Items

Because each product is made to order, returns are not accepted for:

· Change of mind or incorrect size ordered.

· Color or design preference differences.

· Fading or damage from improper washing or ironing.

10. Product Care Instructions

· Wash inside out with cold water.

· Do not bleach or tumble dry.

· Iron on low heat, avoiding the printed area.

Following these care instructions preserves the color, fit, and print quality of your product.

11. Contact for Support

To file a claim or seek assistance, please contact: reach@inspireaull.com

Include your order number, a detailed description of the issue, and photo/video proof.

 

 

Every product from Inspireaull is made to inspire you to live without boundaries. We appreciate your understanding and cooperation as we continue to create meaningful products that reflect courage, persistence, and purpose.